PROCESSING TIME:
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.
Please note, credit card processing can take up to 1-2 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can complete your order.

If the item(s) on your order are in-stock, we will ship them as soon as possible from our main Montreal City warehouse . If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.

PROMOTIONAL SHIPPING:
Refunds will be subject to restocking fee for all orders with multiple items purchased and those which fall under a promotional free shipping category. Your invoice will be re-rated to the original amount including shipping charges.

TRANSIT TIME:
Ground: 3 - 8 Business Days
UPS/FedEx Second Day: 2 Business Days
UPS/FedEx Next Day Air: 1 Business Day

Note: We don’t do Saturday delivery .Orders placed after 1pm EST on Friday will be ship the following Monday.

TOTAL TIME FOR DELIVERY:
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. in stock items usually ship within 24 hours.

SHIPPING AND HANDLING RATES:
Our customer-friendly shipping schedule is based on a fixed rate formula for the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us.  at  info@citimobility.com or by phone at 514-510-0890